Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

Aristus

(70,416 posts)
Tue Jul 15, 2025, 11:11 AM Tuesday

I received an odd, and rather moving, compliment from my Medical Assistant yesterday.

We were doing an after-action review at the end of a very long, difficult day. We were commiserating over the habits of a certain kind of patient who tells the MA what they're here for (a single, simple problem), but, once the provider is in the exam room, pulls out a list of fifteen items, all of which they want evaluated in a single clinic visit.

My MA told me how "the patient will tell me one thing, and then you get into the room, and they see that soft, beautiful, caring face, and they add all kinds of things onto the visit!"

I pulled a bit of a face and muttered "...soft?...beautiful?..." and the rest of the team laughed. But I wasn't laughing inside. It was a very sweet thing to say. Just the kind of thing to lighten up what had been a very hard day.

22 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
I received an odd, and rather moving, compliment from my Medical Assistant yesterday. (Original Post) Aristus Tuesday OP
Now we need a picture of that face. 🤭 1WorldHope Tuesday #1
Soft and caring it may be. Aristus Tuesday #3
I agree that the wording is a bit odd, but most definitely a compliment. 3catwoman3 Tuesday #2
Yeah, I get "You should have lead with that" visits all the time. Had one last week, in fact. Aristus Tuesday #4
The other thing that happens a lot in pediatrics is... 3catwoman3 Tuesday #5
Just one of many reasons why I don't see pediatric patients anymore. Aristus Tuesday #6
LOL @ wall-crawlers! ShazzieB Tuesday #12
Back when I was still seeing pediatric patients, Aristus Tuesday #14
I really don't understand some parents. ShazzieB Tuesday #17
Soundtrack for that moment.. True Dough Tuesday #7
That was a sweet thing for the MA to say. hamsterjill Tuesday #8
This message was self-deleted by its author mitch96 Tuesday #9
I have never seen you, but markie Tuesday #10
As shown: Aristus Tuesday #11
What is inside the true heart of a person Martin Eden Tuesday #13
Interesting wendyb-NC Tuesday #15
May I say something here? Diamond_Dog Tuesday #16
And this happens too womanofthehills Tuesday #18
A skin lesion is something I always take the extra few seconds for. Aristus Tuesday #19
that's a great compliment! Skittles Tuesday #20
If an experienced surgical nurse is complementing you, Aristus Tuesday #21
takes a lot to flatter me Skittles Tuesday #22

Aristus

(70,416 posts)
3. Soft and caring it may be.
Tue Jul 15, 2025, 11:35 AM
Tuesday

(The weight I gained during COVID-19 caused me to lose my cheekbones). But beautiful? Purely subjective, I'm thinking.

Have you noticed that DU-ers rarely post personal pics anymore? One gets enough trolling PM's from the filth at Conservative Cave, and one retreats behind anonymity again.

3catwoman3

(27,173 posts)
2. I agree that the wording is a bit odd, but most definitely a compliment.
Tue Jul 15, 2025, 11:34 AM
Tuesday

I learned way too late in my career not to end a patient visit with the too-general “Any questions?” and thereby open Pandora’s box. I modified that to, “Any questions about what we talked about today?”

And, if, when I’d have my hand on the doorknob preparing to exit the exam room, I’d hear that phrase we all dread, “By the way, as long as I’m here…”, unless the BTW was truly urgent, I found people/parents were generally accepting of me saying, “That sounds like something that deserves it’s own appointment so we can give it the time it deserves.” No one likes hearing, “I’m sorry, I don’t have time,” even if it’s true.

I once had a young man, 18 or so, make an appointment for a cold. As I had my hand on the doorknob, he said, “By the way, I’ve been having chest pain when I run.” I wanted to ask him why he hadn’t made the appointment for that! WTF!

Aristus

(70,416 posts)
4. Yeah, I get "You should have lead with that" visits all the time. Had one last week, in fact.
Tue Jul 15, 2025, 11:38 AM
Tuesday

3catwoman3

(27,173 posts)
5. The other thing that happens a lot in pediatrics is...
Tue Jul 15, 2025, 11:48 AM
Tuesday

…a parent making an appt for one child and then wanting to have one or more siblings looked at, too, saying, “It’ll only take a second.”

Nothing only takes a second. I would accommodate those requests when I could, with the proviso that if I found something that needed to be treated, a full patient encounter would have to be opened.

I don’t think parents try this at the dentist, make an appointment for one child to have their teeth cleaned and then ask the hygienist to squeeze in an additional kid or two.

Aristus

(70,416 posts)
6. Just one of many reasons why I don't see pediatric patients anymore.
Tue Jul 15, 2025, 11:51 AM
Tuesday

Some Octomom brings in all of her wall-crawlers, and makes only one appointment for them, then says: "Oh, just get them all done at once!"

ShazzieB

(21,168 posts)
12. LOL @ wall-crawlers!
Tue Jul 15, 2025, 01:43 PM
Tuesday

That's one I haven't heard before, and it's very descriptive! Made me think of a swarm of small spiders, which fits well with "octomom," as spiders have 8 legs!

Aristus

(70,416 posts)
14. Back when I was still seeing pediatric patients,
Tue Jul 15, 2025, 02:09 PM
Tuesday

I entered an exam room for a well-child check, and there were no fewer than three kids in the room, a couple of them literally climbing up the walls (lots of medical equipment containers to hang on to; who cares if they get tipped over or damaged?), and one was trying on the exam gloves; there was a small pile of discarded ones at his feet already.

The mother just sat there, in blissful ignorance; no disciplining, no "get down from there!", no nothing.

I almost turned around and went back out; it was my first year in practice; if it happened today, I definitely would have.

ShazzieB

(21,168 posts)
17. I really don't understand some parents.
Tue Jul 15, 2025, 02:58 PM
Tuesday

I only had one kid, and she was a handful; was diagnosed with ADHD in the 3rd grade, and it was definitely the hyperactive variety. She. Could. Not. Sit. Still. for any amount of time when she was small, unless she was engaged with something or someone. She HAD to have something to play with or an activity of some kind, or else she would be trying to get into and/or climb on anything in sight.

Any time my husband and I were out with her, we were always either trying to keep her amused, chasing after her, or both, and if she managed to get into something before we could catch up with her (little kids can move incredibly fast), we were always absolutely mortified. This was long before the days of smart phones and tablets, so we didn't even have "screen time" as an option. It was...challenging.

It absolutely blows my mind that there are parents who will capmly sit by and let their kids run completely wild, the way you described. I know they exist; I've seen this phenomenon myself, but I am baffled by it. I don't understand what could be going through that woman's mind that she would think any of that was okay.

People like her give all parents a bad name and are the topic of many rants in forums for "child free" folks.

hamsterjill

(16,112 posts)
8. That was a sweet thing for the MA to say.
Tue Jul 15, 2025, 12:27 PM
Tuesday

I'm sure it is well deserved based on your many posts on DU about things you've done for patients, etc.

Be proud of yourself. We all need a little uplift once in a while. You are appreciated.

Response to Aristus (Original post)

Martin Eden

(14,621 posts)
13. What is inside the true heart of a person
Tue Jul 15, 2025, 01:54 PM
Tuesday

Can be seen on the outside, regardless of superficial pulchritude.

Diamond_Dog

(37,632 posts)
16. May I say something here?
Tue Jul 15, 2025, 02:45 PM
Tuesday

Last edited Tue Jul 15, 2025, 04:44 PM - Edit history (1)

I am sure ALL you medical professionals do the best you possibly can under the worst of circumstances. I greatly admire and respect all of you docs, PA’s, and nurses here on DU. Yay!

That said, I am reminded of my own situation many years ago.

I had 3 kids under the age of 6 and was a stay-at-home mom. Despite what JD Vance thinks, not all of us had grandparents, aunts, uncles, or other extended family living nearby who were able and willing to babysit the siblings when one of them had a doctor’s appointment. I certainly had no family help whatsoever and it didn’t know anyone I trusted to stay with my kids “on call” since I moved to a new area when first one was born. I knew nobody. So, if I wanted to go anywhere, doctor, grocery store, drugstore, etc. I had to take all 3 of them with me or wait til my husband got home which was too late for most medical offices. Our pediatrician was wonderful with extra kids along, she and her staff were used to it, providing toys and books in each exam room to entertain the siblings. All three of them left her office with a Popsicle every time.

Thank God my gynecologist had Saturday hours, although one time I had to see her for an urgent problem and it was a weekday and I had just my first son at the time, he was 3 and 1/2. I just figured I’d have to chain him to a chair in the waiting room or something. I brought some of his favorite toys along.

The two office workers were so nice about it when I asked them sheepishly if someone could please keep an eye on him in the waiting room. The one woman let him come back into the office and bang on an old typewriter and the other one gave him a set of plastic dinosaurs and by the time I got out of the exam room he was so occupied he didn’t realize I was all done and he didn’t want to go home!

Another thought that came to my mind was that maybe a mom trying to have a doctor look at all her kids at once might not have insurance and might not have the money for separate appointments. Maybe she has to take time off from her job and doesn’t have any PTO. For sure it inconveniences the doc and staff and takes time away from other patients. But some moms don’t know what else to do so they try this. I blame our society for some of these things. It isn’t easy. America does not make being a mom of small children very easy. So, that is all I wanted to say. Love you all.

womanofthehills

(10,007 posts)
18. And this happens too
Tue Jul 15, 2025, 04:04 PM
Tuesday

I wanted amoxicillin for an infection on my leg caused by a dog scratch.

I said I’m very concerned about a spot on my arm that recently turned darker - can you look at it.

She says NO - make another appointment for that

So I have to wait for another apt and she thinks it’s melanoma and schedules me for dermatology. It was melanoma.

It would have taken her 5 seconds to look at it.

Aristus

(70,416 posts)
19. A skin lesion is something I always take the extra few seconds for.
Tue Jul 15, 2025, 04:18 PM
Tuesday

No matter how rushed I am. Benign skin conditions can be very difficult to distinguish from each other sometimes. But malignant lesions usually have a very distinctive presentation, which makes them easy to diagnose.

The kind of "Oh, one more thing!" I usually get, though, is more like this:

"Oh! One more thing! My elbow pops when I extend my arm."

"Does it hurt?"

"No."

"How long has this been going on?"

"Oh...about ten years."

"I think it can wait for your next visit, then."

Prioritizing is an important part of the job.

Skittles

(166,077 posts)
20. that's a great compliment!
Tue Jul 15, 2025, 07:41 PM
Tuesday

I got one from a medical person too

when I woke up from anesthesia following sinus surgery I was chatting with nurses - they knew I worked 12 hour night shifts and asked if I was a nurse....I told them no, I think that would be too hard, I work in IT.......a grizzled older nurse leaned down to me and whispered, "It's easy with patients like you."

Aristus

(70,416 posts)
21. If an experienced surgical nurse is complementing you,
Tue Jul 15, 2025, 07:47 PM
Tuesday

you know you're getting mad respect.

Skittles

(166,077 posts)
22. takes a lot to flatter me
Tue Jul 15, 2025, 08:08 PM
Tuesday

but there are complements, and then there are character-defining compliments - that's what we got!

Latest Discussions»The DU Lounge»I received an odd, and ra...