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Open Source and Free Software

monmouth4

(10,496 posts) Sun Mar 15, 2020, 06:28 PM Mar 2020

I recently purchased a refurbished DELL and it seemed to be working fine. All of a sudden

the pointer is going off on its own and I am perplexed. I have checked for malware and have found nothing. Avast was installed and I've gotten rid of most of that. Any ideas on what is causing the pointer to be so crazy? Even have a new "mouse"....

9 replies

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I recently purchased a refurbished DELL and it seemed to be working fine. All of a sudden (Original Post) monmouth4 Mar 2020 OP

Check to see if you have the latest update for your mouse. Eko Mar 2020 #1

The only time I've had that happen (and I've bought lots of refurb Dells) Ferrets are Cool Mar 2020 #2

It goes either to the top right where the X is or to the bottom left where the START is. I just monmouth4 Mar 2020 #4

Did you try another mouse to see if anything changes? Ferrets are Cool Mar 2020 #5

Here is how to do it in windows 10. Eko Mar 2020 #3

You're a genius...I think/hope it works. Uninstall gave me a scare but so far so good. Many thanks monmouth4 Mar 2020 #6

Fault isolation steps: LastDemocratInSC Mar 2020 #7

Many thanks. I think it's going to work okay..n/t monmouth4 Mar 2020 #8

Post removed Post removed Jun 2020 #9

Eko

(9,622 posts)

1. Check to see if you have the latest update for your mouse.

Reply to monmouth4 (Original post)

Sun Mar 15, 2020, 06:33 PM

Mar 2020

Ferrets are Cool

(22,365 posts)

2. The only time I've had that happen (and I've bought lots of refurb Dells)

Reply to monmouth4 (Original post)

Sun Mar 15, 2020, 06:33 PM

Mar 2020

is when I had my Wacom Tablet hooked up and the pen had been left on it accidentally.
Does it go to the same place every time or it is random?

monmouth4

(10,496 posts)

4. It goes either to the top right where the X is or to the bottom left where the START is. I just

Reply to Ferrets are Cool (Reply #2)

Sun Mar 15, 2020, 06:35 PM

Mar 2020

wait it out..

Ferrets are Cool

(22,365 posts)

5. Did you try another mouse to see if anything changes?

Reply to monmouth4 (Reply #4)

Sun Mar 15, 2020, 06:38 PM

Mar 2020

Eko

(9,622 posts)

3. Here is how to do it in windows 10.

Reply to monmouth4 (Original post)

Sun Mar 15, 2020, 06:35 PM

Mar 2020

https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers

monmouth4

(10,496 posts)

6. You're a genius...I think/hope it works. Uninstall gave me a scare but so far so good. Many thanks

Reply to Eko (Reply #3)

Sun Mar 15, 2020, 07:14 PM

Mar 2020

to you all.

LastDemocratInSC

(4,116 posts)

7. Fault isolation steps:

Reply to monmouth4 (Original post)

Sun Mar 15, 2020, 07:31 PM

Mar 2020

Does it happen if the mouse is not connected? If no, it's the mouse or its driver. If yes, and the computer has a touch pad, disable the touch pad and see if the problem occurs. If no, it's the touch pad or its driver.

If the mouse is wireless put the USB device for the mouse in a different USB port on the computer and see if the problem occurs. If no, just keep the USB device in that port and declare victory. I've seen incompatibility with mouse USB devices and ports on Dell computers. If the problem persists with the device in any port it's time to update all the drivers for the ports and mouse.

monmouth4

(10,496 posts)

8. Many thanks. I think it's going to work okay..n/t

Reply to LastDemocratInSC (Reply #7)

Sun Mar 15, 2020, 07:36 PM

Mar 2020

Response to monmouth4 (Original post)

Name removed Message auto-removed

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