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ProfessorGAC

(74,631 posts)

11. That's Why I Would Do

Reply to cally (Reply #10)

Sun Jul 20, 2025, 07:04 PM

Jul 20

Great advice.
The installer might guarantee the installation, but he/she didn't build the unit.
The manufacturer must have some sort of warranty.
I had a Toshiba portable. (12,000 BTU, with a 6" hose to vent outside the house.)
The second year, it wouldn't get cold.
I tried everything. I contacted them 2 days after the one year warranty. They honored it because I was working on troubleshooting before the date.
I took it back to Lowe's with an RA number & they gave me a brand new one.
Two years now, no issues.

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DU legal eagles. I need advice. I live in Vegas and my recent AC comprssoer... [View all] brush Jul 20 OP

Give the first guy an opportunity to make it right. writerJT Jul 20 #1

Thanks. I'll try that, but what if he refuses? brush Jul 20 #2

Document everything. writerJT Jul 20 #5

Thank you. Good advice. brush Jul 20 #6

Well, you can post a BBB report on the firm, but my big bit of advice is to just move on. Sure, you got ripped off, but SWBTATTReg Jul 20 #3

You have to give the original installer the opportunity to fix it under warranty, assuming there is one. MichMan Jul 20 #4

But even if I agreed to the price, shouldn't he stand by his guaranteee... brush Jul 20 #7

That is exactly why I said........ MichMan Jul 20 #8

Thanks. I'll see what happens when I call hm. . AC is important in VEgas. brush Jul 20 #9

We have a new unit and have had to call them back once or twice cally Jul 20 #10

That's Why I Would Do ProfessorGAC Jul 20 #11