Spectrum raises red flag on cause of fleeing customer problem [View all]

Spectrum, which is operated by Charter Communications, continues to lose customers at a rapid pace, despite recent efforts to slow down the alarming trend.

During the third quarter of this year, Spectrum lost 70,000 cable TV customers, according to Charter’s latest earnings report. The decline comes as many consumers nationwide flock to streaming services, which allow users to watch TV shows and movies at a lower monthly price than traditional cable.

Spectrum also lost a whopping 109,000 internet customers during the quarter after gradually increasing its internet prices over the past year, frustrating customers.

The loss in cable and internet customers comes after it rolled out “a new and simplified pricing strategy” in September of last year. This strategy offers customers internet for a starting price of $30 a month when bundled with mobile or video services. Pricing plans for internet services are also guaranteed for up to three years.

https://www.msn.com/en-us/money/companies/spectrum-raises-red-flag-on-cause-of-fleeing-customer-problem/ar-AA1PP8SH