General Discussion

Walmart is stripping some stores of self-checkout lanes and bringing back cashiers
Sep 28, 2023, 1:19 PM ET
Walmart is pulling self-checkout lanes from at least three stores, requiring shoppers to have an employee ring up their orders.

Two stores in Albuquerque, New Mexico, were recently renovated to replace the checkout lanes, and changes to a third area store are slated to be finished in October, Walmart spokesperson Josh Havens told Insider.

"We continually look at ways to provide our customers with the best shopping experience and that includes adjusting the checkout area in stores," he said.

The three stores losing self-checkout are at 400 Eubank NE, 2701 Carlisle NE, and 2266 Wyoming NE, the Albuquerque Journal reported.

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But that doesn’t mean that self-checkouts at other locations, including those in Massachusetts, are going away. Charles Crowson, a Walmart representative, shared a statement from the company’s corporate affairs team: “Currently, there aren’t any plans to remove self-checkouts from our stores.”

“We’re always looking for ways to innovate in our stores, including the checkout experience,” the statement reads. “Any adjustments are based on varying factors, including feedback from associates and customers, shopping patterns and business needs in the area.”