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C_eh_N_eh_D_eh

(2,219 posts)
9. Third-party CRM (Customer Relations Management)
Sat Jul 26, 2025, 09:33 PM
Jul 26

"a third-party, cloud-based CRM system used by Allianz"

So Allianz itself wasn't hit, but a company Allianz had hired to store and analyze their customer data (and no doubt that data includes information their customers never suspected Allianz had to begin with).

"using a social engineering technique"

In other words, some sucker at the CRM company's data center got conned out of their password. They've probably already been identified and disciplined (if not fired outright), but that's no comfort to everyone affected by this.

The story doesn't identify the CRM firm in question. Makes sense, Allianz doesn't want to risk messing up the massive lawsuit they're no doubt bringing over this.

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