An iota of something positive. [View all]

So, I made an online order for something yesterday evening and realized in the wee hours that I wanted to add a couple of items. Of course, I could have simply put in a second order, but that probably would have required a second "base-line" shipping charge and I was hoping to avoid that if possible.

This afternoon I called the customer service number which was prominently displayed on their web page and the phone was answered directly by a live representative. I made my request and was told that if my order was not already in production, they could accommodate my wishes.

My order hadn't been started yet, so they were able to add the items at my request. Such a small victory, but as someone with an extensive background in customer service, I was impressed.