Pennsylvania

so much of the "administrative/clerical" positions were pretty much eliminated (or renamed). It was all part of the "do more with less" era that came with more automation in the '90s and early '00s, with people typing and filing their own reports, entering their own data into the tracking databases (including work dispositions, timekeeping requests, and completing their own travel vouchers, etc.). So no more dictation/transcriptions/editing or performing other clerical things like faxing scanning documents, etc., EXCEPT for the top managers.

Previously most of that was done by administrative/secretarial staff and that forced a much tinier footprint for those types of positions from that point on.

I know just before I retired in 2017, our Administrative Office (alone) that originally had about 10+ people (including fiscal) when I started, was down to 3 (including the supervisor) when I left. The other programmatic offices were down to 1 administrative staff person per branch after having multiple support staff in the past per group.