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Computer Help and Support

DonaldsRump

(7,715 posts)

6. Do one more thing...

Reply to madamesilverspurs (Reply #5)

Tue Oct 3, 2017, 10:24 PM

Oct 2017

1) Download and run CCleaner. I know there were some issues with one version of this, but I have been using this for years, and it cleans out the nonsense. Run each of the modules.

2) If that doesn't work, there's one more solution, but I need to walk you through this.

I've had to do this on my wife's Mac and my mother-in-law's PC....it should work. This is more than likely ransomware that can be cleaned out fairly easily.

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Is this legit? [View all] madamesilverspurs Oct 2017 OP

not legit at all steve2470 Oct 2017 #1

Did that. madamesilverspurs Oct 2017 #4

Nope canetoad Oct 2017 #2

Can I suggest you just restart your computer? DonaldsRump Oct 2017 #3

Did. madamesilverspurs Oct 2017 #5

Do one more thing... DonaldsRump Oct 2017 #6

Next time you get that kind of pop up. Immediately right click your mouse on your browsers icon Afromania Oct 2017 #7

You can always call Microsoft SCantiGOP Oct 2017 #8