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Computer Help and Support

billh58

(6,654 posts)

15. From the HP site:

Reply to left-of-center2012 (Original post)

Fri Nov 17, 2017, 09:29 PM

Nov 2017

A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

https://support.hp.com/ph-en/document/c01684768#c01684768_removablebatt

And then it goes on to outline the exact same steps that you used.

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How (why) did this work? [View all] left-of-center2012 Nov 2017 OP

It was futzed. You had to unfutz it. n/t PoliticAverse Nov 2017 #1

(...having a bad-chip day.............) lastlib Nov 2017 #17

A guess canetoad Nov 2017 #2

"may have been stuck in hibernation or stand-by" left-of-center2012 Nov 2017 #8

It ran out of power in hibernation or just got stuck in hibernation Egnever Nov 2017 #9

"It ran out of power in hibernation" left-of-center2012 Nov 2017 #10

Or got stuck in hibernation Egnever Nov 2017 #14

I think that is what I had to do with my BigmanPigman Nov 2017 #3

I had to do that with my husbands desktop one time, only with no battery shraby Nov 2017 #4

Have had similar experiences... but who knows why taking the battery out and bagelsforbreakfast Nov 2017 #5

There are reasons. earthshine Nov 2017 #11

"The batteries have programmed chips. " Thanks - would not have guessed at bagelsforbreakfast Nov 2017 #12

I had one of my work laptops do something similar. I had accidentally let it unplug behind and not brewens Nov 2017 #6

It did not need 'charging' left-of-center2012 Nov 2017 #7

Call the manufacturer and ask them emulatorloo Nov 2017 #13

From the HP site: billh58 Nov 2017 #15

Excellent. Thank you left-of-center2012 Nov 2017 #16

Is its name "HAL", by any chance??...? lastlib Nov 2017 #18

To do intelligent charging, the computer has to know what "Zero volts" is. Thor_MN Nov 2017 #19