does anyone use carbonite? [View all]

I have used CrashPlan for several years, am comfortable with it, and I am confident that it works. There was an occasion where something went very badly on my computer, I had to perform a restore, and that too went badly. But the CrashPlan team ramped up the folks working on the issue and resolved the problem - my data was restored.

Now CrashPlan is abandoning their "home" plan, encouraging everyone to move to their business plan, or to migrate to Carbonite. Initially the business plan is discounted, but a year out the price goes up pretty steeply.

My problem in switching to Carbonite is that I don't know how their system works, whereas I am very confident about how to use Carbonite. Nor do I have experience, as I do with CrashPlan, as to how they conduct themselves when the chips are down and a failed restore needs to be overcome.

Can anyone give me confidence, from your own experience with Carbonite, that you like them? Or is there some other backup service that you prefer?