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Computer Help and Support

canetoad

(19,325 posts)

1. Interesting problem

Reply to matt819 (Original post)

Wed Oct 17, 2018, 04:42 PM

Oct 2018

Cannot answer why the ethernet cable being plugged in would cause a crash but I've googled it and it's happened to others. Do you by any chance have any Norton products on your machine?
https://www.dell.com/community/Networking-Internet-Bluetooth/Plug-In-Ethernet-Causes-Computer-Crash/td-p/4622932

For safe mode, it seems the procedure has changed with Win 10. Here are some instructions:
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

As to the freeze and being unable to reboot - I have the very rare freeze where nothing will work including reset button. Don't be afraid to shut the power off at the back of computer or socket and let it sit for a few minutes. Be prepared for 'Do you wish to start Windows normally...' when you power up again.

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Need geek help [View all] matt819 Oct 2018 OP

Interesting problem canetoad Oct 2018 #1

Thanks matt819 Oct 2018 #3

You should be able to get into the BIOS before Windows starts csziggy Oct 2018 #2

F8 matt819 Oct 2018 #4

Yeah - I flashed a BIOS once csziggy Oct 2018 #5