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PJMcK

(23,975 posts)
3. I've had this happen, too
Fri Jan 11, 2019, 05:49 PM
Jan 2019

In all probability, your storage drive and its contents are safe.

WARNING: Don't do anything else with your computer! You need a qualified professional. If you try to resurrect the drive you could damage the data.

I had a MacBook Pro that had a similar problem to yours. I went to an authorized repair shop in New York City and they were able to clone the drive to an external drive. Then they replaced the motherboard (the cause of the initial problem) and cleaned up the insides of the computer. The charges were a reasonable amount of money considering the daily use I put the machine through.

When I brought the machine in, they asked if I had used any recovery applications. When I said no, they were relieved and explained that oftentimes these programs can cause all kinds of trouble including a complete erasure of the drive, (particularly with older rotating hard drives).

I suggest you find the best geek pros in your area that specialize in your type of computer. Good luck and have hope!

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