Any Yahoo geeks/ experts/ nerds on DU? Help needed. [View all]

My 97 yr old mom’s Yahoo email account has gotten messed up somehow. I have been trying to figure it out, but am rather techno-challenged.

When I try to sign in to her account, I get the following message:

Uh-oh. We can’t sign you in right now. Please try again in a while.

When I try to create a new password, this message shows up:

We can’t recover your account online because there are no other potions on file for your account.

I have sent a couple of test e-mails to see if they bounce back as undeliverable, but that does not seem to be the case. If her account no longer existed, wouldn’t I get it back?

Thanks to any who chose to respond.