Computer Help and Support

Hugh_Lebowski

(33,643 posts)

19. Again, knowing the age of the tower would be helpful

Reply to Dyedinthewoolliberal (Reply #11)

Thu Jul 8, 2021, 04:22 PM

Jul 2021

Also when you try to connect are you at least provided with an opportunity to log in/give the password? And you're 100% sure you're typing the right one? Caps Lock not accidentally on, that kind of thing?

My first thought given the info provided is that the wifi adapter in the tower is too old to support the security protocol selected in the (apparently brand new?) router's configuration. Without things like screenshots or step-by-step accounting of what you're doing/seeing (and where you're seeing it) it's hard to diagnose. This would be fixable by choosing a less stringent (older) protocol on the router in its administrative settings.

Or maybe its adapter doesn't support 5GHz band networking, but only the 5GHz band is enabled on the router? I'd think it wouldn't be 'seen' by the computer at all in that case but not positive on that.

Could also be that DHCP isn't enabled on the router though that'd be really odd because all routers I've ever seen come with that enabled.

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Wifi stuff [View all] Dyedinthewoolliberal Jul 2021 OP

I have to do that multigraincracker Jul 2021 #1

Yeah, that's the universal solution to every tech problem ever Clash City Rocker Jul 2021 #2

👍🏼 IrishAfricanAmerican Jul 2021 #4

I had a friend's laptop with WiFI problems HuskyOffset Jul 2021 #3

Interesting, never heard of that ... Hugh_Lebowski Jul 2021 #7

Does your PC "see" any networks at all to connect to? NullTuples Jul 2021 #5

Yes Dyedinthewoolliberal Jul 2021 #8

A Windows PC? Windows 10? Hugh_Lebowski Jul 2021 #6

It's using windows 10 Dyedinthewoolliberal Jul 2021 #9

So, did the tower come with WiFi support, or have you added it, if it didn't come with? Hugh_Lebowski Jul 2021 #10

The tower is wifi enabled Dyedinthewoolliberal Jul 2021 #11

Again, knowing the age of the tower would be helpful Hugh_Lebowski Jul 2021 #19

I am not Dyedinthewoolliberal Jul 2021 #24

Try everything on this list that comes before Disable IPv6, this is all safe, basic troubleshooting Hugh_Lebowski Jul 2021 #26

More Dyedinthewoolliberal Jul 2021 #12

Another option: get the make/model number of the router from sticker on unit Hugh_Lebowski Jul 2021 #20

Thanks Dyedinthewoolliberal Jul 2021 #21

I imagine you're joking, but if you aren't seeing other people getting that message w/that router Hugh_Lebowski Jul 2021 #23

From what I've read... discntnt_irny_srcsm Jul 2021 #13

Yes had Spectrum set it up Dyedinthewoolliberal Jul 2021 #16

The troubleshooting feature says Dyedinthewoolliberal Jul 2021 #17

Well, I would call them for troubleshooting/an appointment. discntnt_irny_srcsm Jul 2021 #18

Thanks Dyedinthewoolliberal Jul 2021 #22

The Wi-Fi card you mentioned above supports n not ac. discntnt_irny_srcsm Jul 2021 #25

If I may clarify? NullTuples Jul 2021 #14

Agreed discntnt_irny_srcsm Jul 2021 #15

Yeah, too complex and it really needs its own box anyway NullTuples Jul 2021 #27

I setup a RADIUS server on a Linux box to work with an ASUS router for testing purposes... discntnt_irny_srcsm Jul 2021 #28