Computer Help and Support

.... until you click on the ad that triggered it. My 81 year old mom gets them from Facebook. Me being an IT tech, I wanted to make sure it wasn't a virus, and I ran several scans after the event, but it found nothing. I couldn't re-create it. A few days later it happened again, and I was able to trace it to what she was doing. It was definitely a facebook ad. We could re-create it.

Reboot will clear it. You can also bring up the Task Manager and 'End Task' for the browser. If it seems the screen is frozen, try pressing the Windows key on the keyboard. This will allow you to get to the Task Bar. Right Click on that and go to Task Manager and find the Browser and End Task.

It is not only facebook, these scammers are placing these 'ads' all over the place on various sites (I've heard Rawstory). One prevention: Never click on an advertisement (If I see something that looks interesting, I'll see if I can find it in Amazon, or if it comes up other ways on a general search. I prefer DuckDuckGo these days to Google.

Good Luck! Whatever you do, DON'T CALL THAT NUMBER - It is a scam. They want to get access to your computer (and thus your online banking and drain your account)

To do a Hard Reboot, you have to press and hold the power button until the computer power goes off.