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Hello,
Dell Technologies takes the privacy and confidentiality of your information seriously. We are currently investigating an incident involving a Dell portal, which contains a database with limited types of customer information related to purchases from Dell. We believe there is not a significant risk to our customers given the type of information involved.
What data was accessed?
At this time, our investigation indicates limited types of customer information was accessed, including:
• Name
• Physical address
• Dell hardware and order information, including service tag, item description, date of order and related warranty information
The information involved does not include financial or payment information, email address, telephone number or any highly sensitive customer information.
What is Dell doing?
Upon identifying the incident, we promptly implemented our incident response procedures, began investigating, took steps to contain the incident and notified law enforcement. We have also engaged a third-party forensics firm to investigate this incident. We will continue to monitor the situation.
What can I do?
Our investigation indicates your information was accessed during this incident, but we do not believe there is significant risk given the limited information impacted. However, you should always keep in mind these tips to help avoid tech support phone scams. If you notice any suspicious activity related to your Dell accounts or purchases, please immediately report concerns to security@dell.com.