Computer Help and Support

So, he went about his routine meter checks, outside box, inside phone line, like he knew the basics. I provided some superficial info I had gathered from my non tech level, and he expanded on what I told him and ended in concluding what I had fed him.

So, as for my phone provider having a 5G router type thing that plugs into the wall, which I mentioned comes from a tower, he said that his fiber provider installs a box on the side of the house and the signal comes via a satellite and is much more reliable and IS available in my area blah blah fine. He provided the number for Sales but said he would tell them and they would call me.

*** So today the DSL went out, the third day in a row. I called the office tech support and they looked into the system by phone again and again without identifying the problem did something like a surge and the DSL was back. I asked about the fiber people and they transferred me.

Here's the kicker. Talking to fiber Sales, no their thing is not by satellite, is by cable same as for tv cable providers, is not available yet in my area and there is no estimate for when it will be since it will depend on numbers of demand, so the prospect is unknown.

Bottom line, can just hang in there for whenever and call office tech support every time DSL goes down.

*** So my prospect: I don't like the land cable connection scenario, would do that with the cable company if it comes down to that, so this sort of rules out the fiber thing. Brings me back to the wall plug-in 5G from my phone provider, thinking.

I don't blame the kid tech, but he shouldn't talk through his hat.