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Computer Help and Support

Phentex

(16,620 posts)

4. I'm not sure where to get to these settings

Reply to walkingman (Reply #2)

Sun Jul 20, 2025, 04:37 PM

Jul 20

because the box is there when I open a file and I can't do anything once it's open.

Thanks for checking. I have googled and it seems like a common problem but none of the fixes are working. I am considering beating on it the way we did tv's in the old days.

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Long shot here...Save popup screen every time I open excel or Word [View all] Phentex Jul 20 OP

Delete the app & reinstall it. CrispyQ Jul 20 #1

I probably should have done that Phentex Jul 20 #3

There are so many variables! I hate when things like this happen! CrispyQ Jul 20 #6

Especially since my kids got me this laptop Phentex Jul 20 #8

You've probably seen this but just in case.... walkingman Jul 20 #2

I'm not sure where to get to these settings Phentex Jul 20 #4

Have you tried opening word in SAFE mode....? walkingman Jul 20 #5

Yes and excel too Phentex Jul 20 #7

LOL - Got me intrigued...Have you tried this? walkingman Jul 20 #9

Yes both quick mode and the longer online repair Phentex Jul 21 #10

One more question...Does this happen when you click on a word or excel doc itself or are you walkingman Jul 21 #11

the app itself, both word and excel. the plot thickens tho Phentex Jul 21 #12