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Computer Help and Support

Phentex

(16,620 posts)

10. Yes both quick mode and the longer online repair

Reply to walkingman (Reply #9)

Mon Jul 21, 2025, 10:22 AM

Jul 21

I appreciate your response.

I think I am going to do a factory reboot. Also, I may try to open one of the files on my ancient laptop just to see what happens.

I really don't have much on this new laptop so I saved some files and may give the reset a shot

It's kinda frustrating that Microsoft says yeah this happens sometimes oh well

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Long shot here...Save popup screen every time I open excel or Word [View all] Phentex Jul 20 OP

Delete the app & reinstall it. CrispyQ Jul 20 #1

I probably should have done that Phentex Jul 20 #3

There are so many variables! I hate when things like this happen! CrispyQ Jul 20 #6

Especially since my kids got me this laptop Phentex Jul 20 #8

You've probably seen this but just in case.... walkingman Jul 20 #2

I'm not sure where to get to these settings Phentex Jul 20 #4

Have you tried opening word in SAFE mode....? walkingman Jul 20 #5

Yes and excel too Phentex Jul 20 #7

LOL - Got me intrigued...Have you tried this? walkingman Jul 20 #9

Yes both quick mode and the longer online repair Phentex Jul 21 #10

One more question...Does this happen when you click on a word or excel doc itself or are you walkingman Jul 21 #11

the app itself, both word and excel. the plot thickens tho Phentex Jul 21 #12