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Computer Help and Support

Phentex

(16,620 posts)

12. the app itself, both word and excel. the plot thickens tho

Reply to walkingman (Reply #11)

Mon Jul 21, 2025, 11:34 AM

Jul 21

I emailed one of the files to myself and I was able to open it no problem on my ancient laptop. It's gotta be something on the new laptop (now in reset mode!)

So on the new laptop, I'd open Excel and attempt to open a file or a blank sheet and the pop up was just there and then there was nothing to do except delete the app from the task manager.

I was able to open a pdf previously made in excel so I think the Microsoft bug was the culprit!

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Long shot here...Save popup screen every time I open excel or Word [View all] Phentex Jul 20 OP

Delete the app & reinstall it. CrispyQ Jul 20 #1

I probably should have done that Phentex Jul 20 #3

There are so many variables! I hate when things like this happen! CrispyQ Jul 20 #6

Especially since my kids got me this laptop Phentex Jul 20 #8

You've probably seen this but just in case.... walkingman Jul 20 #2

I'm not sure where to get to these settings Phentex Jul 20 #4

Have you tried opening word in SAFE mode....? walkingman Jul 20 #5

Yes and excel too Phentex Jul 20 #7

LOL - Got me intrigued...Have you tried this? walkingman Jul 20 #9

Yes both quick mode and the longer online repair Phentex Jul 21 #10

One more question...Does this happen when you click on a word or excel doc itself or are you walkingman Jul 21 #11

the app itself, both word and excel. the plot thickens tho Phentex Jul 21 #12