Weird News

for a well known fast food chain. My dept received calls from all over the country, answered info questions, offered a sympathetic ear and comments for complaints, and promised local follow up contact within a specified time frame. We forwarded the call details to local supervisors.

Calls ranged from ridiculous to scary.

Caller: When I got home, there was no salt packet with my fries order. I want a refund."

Me: I am very sorry that this was overlooked. Please give me your contact information so we can resolve this oversight for you. (Silently I am thinking who doesn't have salt at home and why call about such trivia? Obviously just looking for a freebe.)

OR

Caller: I'm inside your (location) restaurant now. (I can hear the sounds in the background.) Your clerk just used a racial slur at my boyfriend. OMG! Boyfriend told him to take it back. Clerk just jumped the counter and hit my boyfriend. Call the police for us. (I can hear scuffling and screaming in the background. I am unable to call her local police from where I am across the country.)

Me to caller: Call 911 immediately and get back to us when you are safe. We will want details when you can do it. (I am yelling so she can hear me over the din at her end. Co-workers are staring at me and supervisor is rushing to my desk.)