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left-of-center2012

(34,195 posts)

5. The grocery store was no help

Reply to hlthe2b (Reply #3)

Thu Mar 31, 2022, 08:13 AM

Mar 2022

They said "you bought it and the groceries left the store"".

The way it works, instacart has my credit card on file. So their shopper goes into the store and actually does the shopping before delivering it to me. Then Instacart pockets the cost of the groceries, including any fees and driver tip.

Instacart said "we need to call the driver and see what happened"
They called the driver but he didn't answer his phone. They tried several times and he never answered. So instacart credited me with the tip portion that I was charged.

I then called my credit card and disputed the $53 for the groceries. They immediately credited my card and I've heard nothing since. That was several months ago.

I have not used them since. I now get grocery delivery from another store that uses doordash for delivery.

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Highlight:

Food Delivery Driver Take Back the Food That He Delivered [View all] Demovictory9 Mar 2022 OP

Hope his new job multigraincracker Mar 2022 #1

Wow ! left-of-center2012 Mar 2022 #2

What was the response of the grocery store and Instacart? hlthe2b Mar 2022 #3

The grocery store was no help left-of-center2012 Mar 2022 #5

I was having groceries delivered for awhile captain queeg Mar 2022 #4