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KaryninMiami

(3,073 posts)
6. Held on for 15 minutes- finally got a live person
Thu Jul 12, 2012, 09:05 PM
Jul 2012

They are giving me $5 off for 2 months (I demanded compensation) and gave me the link to the form letter on their website which I just sent a letter to demanding that they resolve this immediately. The service is lousy anyway- if my condo didn't have a contract I would cancel and get Uverse. Here when it rains, we loose all channels.

Infuriating. I don't believe this impacts the internet however- so I'm assuming I can watch on line next week but we pay a fortune for DirectTV and frankly, they should take care of their customers and deliver what they pay for. Even if it costs them money- they are making a fortune. Customers- who have a contractual agreement with a list of channels we pay for-- have rights too.

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