General Discussion

Every service to the customer is reduced.

Every charge to the customer is inflated.

People are no longer valued by business. Giving good service to attract new customers and retain repeat customers is considered archaic. The days of "The customer is always right" are behind us.

The new paradigm for businesses losing customers is not to beef up service and value. It is to reduce service and lay-off employees.

They have armies of consultants spending every day concocting new schemes to squeeze more blood from the consumer.

Business is ow a one-way street, where the benefits of a transaction skew wildly toward the business, not the customer.

The difference in what you pay for a service or product and in what that service or product is actually worth is called "profit".